Chatbots are really an interesting development as their advances and capabilities continue to improve annually. Today, they are being leveraged in places such as the Facebook Messenger app.
Companies can reach their customer base using a chatbot that is being run through Messenger for instance — I mention this popular approach because everyone is basically on Messenger these days. When used this way, the chatbot can help customers set up their accounts or use various services and operate around the clock 24/7. They can augment (if not replace) call center agents and telecommunication agents that are limited and expensive to hire.
Chatbots are also starting to use various machine lesening algorithms and have a lot of tools at their disposal that humans might not or have a longer time bringing up. This is why they are becoming more popular than ever. Here is my recent analysis for 360Dialog.DE regarding their use and the sort of technology they offer:
Full URL of my article is https://www.360dialog.com/blog/2017-year-develop-company-chatbot/